Public offer for the provision of services

This document is a public offer (the "Offer") made by an individual operating under the special tax regime "Professional Income Tax" (self-employed), Vladislav Makhankov (INN 024505638405, the "Contractor"), and contains all material terms of a contract for paid provision of mentorship services and related consulting in DevOps (the "Services").

Under paragraph 2 of Article 437 of the Civil Code of the Russian Federation, this Offer is addressed to any legally capable individual (the "Customer") who reviews its terms and accepts them in the manner set out in section 4 of the Offer.

The text of this Offer is permanently available on the internet at izidevops.com/offer.

1. Terms and definitions

• Site — the Contractor's information resource at izidevops.com, including the dashboard (the /app section), through which the Customer interacts with the Contractor on matters related to the Services.
• Dashboard — the private section of the Site, available to the Customer after registration and authentication.
• Mentorship — an individual consultation (or a series of consultations under the selected plan) delivered over video call, approximately 60 to 90 minutes each, covering the Customer's current level, goals, and growth areas in DevOps, followed by a written review of the results.
• Request — the Customer's request for a Service, submitted through the mentorship booking form on the Site and (or) by email to partners@izidevops.com, including contact details and any other information needed to schedule the session.
• Acceptance — the Customer's action expressing full and unconditional agreement with the terms of this Offer, in the manner described in section 4 of the Offer.

2. Subject of the contract

The Contractor agrees to provide the Services at the Customer's request, and the Customer agrees to accept and pay for the Services on the terms set out in this Offer.

The Services include:

• mentorship sessions (video calls), approximately 60 to 90 minutes each, in a number matching the selected plan (the platform is agreed between the parties, and the link is sent to the Customer by email);
• written consultations via messenger for 30 calendar days from the date of the session;
• a detailed written review of the session results, covering strengths, growth areas, and specific topics for independent study;
• an approximate grade label (junior, middle, senior) assigned to the Customer based on the session results, which is advisory only;
• a recording of the session, provided by agreement with the Customer.

3. Price and payment

The price of the Service is stated on the Site and (or) communicated to the Customer by the Contractor in response to a Request, and is fixed once the parties agree on the session time. The price is stated in Russian rubles and is not subject to VAT, as the Contractor operates under the special tax regime "Professional Income Tax".

Available payment methods are communicated to the Customer by the Contractor after the session time is agreed. The Customer's payment obligation is considered fulfilled once the funds reach the Contractor.

After receiving payment, the Contractor issues and sends the Customer a receipt through the "My Tax" service of the Federal Tax Service of the Russian Federation, in accordance with Federal Law No. 422-FZ dated November 27, 2018.

4. Acceptance of the Offer

The Offer is accepted once the Customer completes both of the following actions:

• submitting a Request as set out in section 1 of the Offer;
• paying for the Service in full using one of the methods agreed between the parties as set out in section 3 of the Offer.

Once these actions are completed, this Offer is considered concluded between the Contractor and the Customer on the terms set out in this Offer and the Request.

5. Provision of the Services

The date and time of mentorship sessions are agreed between the parties while processing the Request, by email and (or) another agreed channel.

No later than 24 hours before the session, the Contractor sends the Customer a video call link by email. The Customer must check that their microphone and camera work and that they have a stable internet connection before the session starts.

If the Customer does not show up at the agreed time and does not connect within 15 minutes of the session start, the Service is considered fully provided, and the payment is non-refundable.

The written review of the interview results is sent to the Customer by email or another agreed method within 5 business days of the end of the session.

6. Audio and video recording of the session

The Contractor may record audio and video of the mentorship session only with the Customer's explicit consent, given immediately before the recording starts.

The recording is processed to prepare the written review, let the Customer watch the session again, and resolve possible disputes. The recording is not shared with third parties and is not published without the Customer's separate consent.

At the Customer's request, sent by email to partners@izidevops.com, the Contractor deletes the recording within 10 business days of receiving the request.

7. Refunds and cancellation of a session

Under Article 32 of the Law of the Russian Federation No. 2300-1 dated February 7, 1992, "On Protection of Consumer Rights", the Customer may withdraw from this Offer at any time before the Service is provided, subject to reimbursing the Contractor for expenses actually incurred in performing the Offer.

If the Customer withdraws from the Service before the session starts, the Contractor refunds the full payment within 10 (ten) business days of receiving the Customer's request, sent by email to partners@izidevops.com. The refund is made using the same method as the payment, unless the parties agree otherwise.

Once the session has started, the payment is non-refundable, except where required by Russian law or where the Service was not provided due to the Contractor's fault.

If the Customer does not show up at the agreed session start time and there is no contact from them within 15 (fifteen) minutes of that time, the Service is considered provided to the extent the Customer had the opportunity to receive it, and the payment is non-refundable. In this case the session can be rescheduled only by agreement with the Contractor, subject to their technical and organizational availability.

If the session cannot take place at the agreed time due to the Contractor's fault, the session is rescheduled to a new agreed time, or, at the Customer's choice, the payment is refunded in full within 10 (ten) business days.

8. Rights and obligations of the parties

The Contractor agrees to:

• provide the Services at the agreed time and in accordance with this Offer;
• keep confidential any information learned while providing the Services;
• provide the Customer with a receipt upon payment, as set out in section 3 of the Offer.

The Customer agrees to:

• provide accurate information needed to provide the Services;
• pay for the Service in full before it starts;
• provide the technical conditions needed for the video call on their end (a working microphone and camera, a stable connection).

9. Liability of the parties and disclaimer

The Services provided under this Offer are informational and consultative in nature. The grade label and the detailed review reflect the Contractor's subjective opinion and are not an official assessment of the Customer's qualifications.

The Contractor does not guarantee that the Customer will receive a specific job offer, pass any interviews with third parties, reach a certain salary level, succeed in selection for specific positions, or achieve any other outcome that depends on the actions and decisions of third parties.

The parties are liable under this Offer in accordance with the laws of the Russian Federation. The Contractor's total liability under this Offer is limited to the amount actually paid by the Customer for the Service in dispute.

10. Processing of personal data

When the Customer submits a Request and the Services are provided, the Contractor processes the Customer's personal data. The data processed, its purposes, legal grounds, and retention periods are set out in the Privacy Policy, permanently available at izidevops.com/privacy, which is an integral part of this Offer.

11. Force majeure

The parties are released from liability for full or partial failure to perform their obligations under this Offer if such failure results from force majeure, including but not limited to: natural disasters, military action, acts of government authorities, failures in public power or communication networks, and blocks or restrictions on communication services beyond the parties' control.

12. Changes to and termination of the Offer

The Contractor may unilaterally amend this Offer by publishing a new revision at izidevops.com/offer. The new revision takes effect once published and applies to all Requests accepted after publication.

For relations arising from Requests accepted earlier, the revision of the Offer in effect at the time of acceptance applies, unless the law or an agreement between the parties expressly provides otherwise.

13. Final provisions

Any disputes arising from this Offer or in connection with it are resolved by the parties through negotiation. If no agreement is reached, disputes are resolved in court at the Contractor's location, in accordance with the laws of the Russian Federation, subject to a mandatory pre-trial claim procedure. A claim must be answered within 30 calendar days of its receipt.

For anything not covered by this Offer, the parties follow the laws of the Russian Federation.

14. Access to practice with an agent

This section applies to access to the course's lab work through an AI agent connected to the Site (the "Access"). The theory materials and lab work of the free tracks listed on izidevops.com/app/practice are available at no cost. Only a registered user with a confirmed email address can pay for the Access.

The price of the Access is shown on the Access page at the time of payment: in rubles for Russian bank cards and in US dollars for cards issued outside Russia. Payment is one-time. Ruble payments go through the YooKassa payment service; US dollar payments go through Lava.top, which acts as a payment agent and processes the payment through its payment partners. The card is not saved for repeat charges, and there are no automatic charges. The Access opens once payment is confirmed and lasts indefinitely, as long as the Site operates. A receipt is sent to the Customer's email. Card data is processed by YooKassa and Lava.top with their partners; the Contractor does not store it.

To prevent the course from being downloaded in full, access frequency is limited. No more than 10 new paid labs can be opened per day. The ready-made solution to a lab is available no sooner than 10 minutes after the lab is opened and only after all of its hints have been shown.

Sections 1–4 and 8–13 of the Offer apply to the Access. Sections 5–7 cover consulting sessions; refunds for the Access are governed by this section.

Within 14 (fourteen) calendar days of payment, the Customer may withdraw from the Access without giving a reason, and the Contractor refunds the full payment. After that period, the Customer may withdraw from the Access under Article 32 of the Law of the Russian Federation No. 2300-1 dated February 7, 1992, "On Protection of Consumer Rights", subject to reimbursing the Contractor for expenses actually incurred. The request must be sent to partners@izidevops.com from the email address the account is registered with. The refund is made using the same method as the payment, within 10 (ten) business days of receiving the request. Once the refund is complete, the Access is closed and the personal agent key is revoked.

15. Contractor details

• Full name: Vladislav Makhankov
• INN: 024505638405
• Tax regime: "Professional Income Tax" (self-employed), Federal Law No. 422-FZ dated November 27, 2018
• Email: partners@izidevops.com
• Site: izidevops.com